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How to Fix the FileZilla “could not connect to server” Error

When using FileZilla to connect to your FTP server via cPanel and getting a “Could not connect to server” error, you can try the following troubleshooting steps:

  1. Confirm the FTP Server and Port:
  • Verify that the FTP server address is entered correctly in FileZilla (e.g., or
  • Verify that the FTP port you are using is the right one. FTP port 21 is the standard, but some servers might use a different port. For the correct FTP port, check with your hosting company or consult your cPanel account.

2. Check your antivirus and firewall settings:

  • Disable your computer’s firewall and antivirus software for a while in case they are preventing the FTP connection. After turning off the software, try connecting to the FTP server once more. You can change the settings of your security program to permit FileZilla to access the network if the connection functions after the firewall and antivirus have been disabled.

3. Employ passive mode:

  • Open the “Edit” menu in FileZilla and choose “Settings.”
  • Select “FTP” from the left-hand menu in the “Connection” section of the Settings window’s menu bar.
  • From the drop-down menu next to “Transfer mode,” choose “Passive”.
  • To save the changes and attempt a new connection to the FTP server, click “OK”.

4. Check the credentials for the FTP account:

  • Verify that you are connecting to the server with the proper FTP account username and password. Double-check the capitalization and any special characters because passwords are case-sensitive.
  • To make sure the FTP account password in cPanel is accurate, think about resetting it.

5. Verify the FTP server’s status:

  • To find out the current status of the FTP server, get in touch with your hosting company or consult their documentation. The server might be having problems or is undergoing maintenance.

6. Verify Network Connection:

  • Make sure your internet connection is steady. To make sure your internet connection is functioning properly, try logging into different websites or services.
  • Make sure the network accepts FTP connections if you are connecting from a restricted network, such as a workplace or public Wi-Fi.
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